Reformed IT
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IT partner acquired?

Has your IT partner been acquired? Service levels dropped?

When an MSP gets swallowed by a larger group, service levels often suffer — slower responses, more sales pressure, less of the team you trusted. There’s a better option.

Sound familiar?

The signs of an acquisition.

Consolidation is good for the acquirer’s spreadsheet — rarely for the clients who came along with the deal. If any of these ring true, you’re not imagining it.

  • Response times have crept up since the takeover
  • You’re dealing with a call centre, not the people you knew
  • More sales pressure, less actual support
  • Projects stall and accounts feel like a number
  • Cybersecurity has quietly slipped down the priority list
A different kind of partner

Independent, owner-led, and capped at 5 clients per engineer.

We founded Reformed IT in 2019 and we’re still independent — no private equity, no roll-up, no plans to sell you to anyone. We deliberately cap our engineers at five clients each so you get attention, not a ticket number. You deal with the same people, who know your business, and who are measured on keeping you secure and productive — not on upselling.

Q2 2026 KPIs

The numbers,
not the noise.

Straight from our own service desk, this quarter to date — response and resolution times, SLA performance, and customer satisfaction. The numbers that matter to the businesses we serve, in plain English.

31
Minutes average response time
113
Minutes average resolution time
99.87%
Incidents responded & resolved within SLA
100%
Positive customer feedback
Value proposition

Two ways to work with us.

For businesses with no in-house IT

Fully-managed

We become your IT department. End-to-end ownership of helpdesk, infrastructure, cybersecurity, vendors and strategy.

  • Helpdesk & on-site support
  • Endpoint & network management
  • Cybersecurity & compliance
  • Strategic IT roadmap
  • Vendor & licence management
Learn more about fully-managed IT support
For businesses with an internal team

Co-managed

We slot in alongside your team — taking the load off, plugging gaps, and bringing in specialist expertise where it's needed.

  • Overflow helpdesk
  • Project & migration support
  • Cybersecurity uplift & audit
  • Specialist tooling & vendor access
  • Holiday & sickness cover
Learn more about co-managed IT support
Start here

Let's talk.
We'll be straight.

Tell us a bit about your business and what's on your mind. We'll have a straight conversation about your IT — what you've got, what we'd do differently, and whether we're the right fit for each other.

  • A human picks up on the first call
  • No pitch deck — just a proper conversation
  • We'll tell you honestly if we're not the right fit
No spam. We use your details once.