Are you going to replace our IT person?

No — that's the whole point. Co-managed is built to back your team up, not push them out. We take on the monitoring, tooling and specialist work that's hard for one or two people to cover, so your in-house team can focus on the things only they can do. Most of our co-managed clients keep their IT staff and value them more.

Who do our staff call when something breaks?

Your internal team, just as they do now. They stay the first point of contact and handle day-to-day support. We sit behind them — they escalate to us through our shared system when something needs a specialist, more hands, or holiday and sickness cover. We communicate back through your team, not around them.

How does the escalation actually work?

Your team gets named accounts in our HaloPSA platform and access to our monitoring tools. When they hit something they want help with, they raise it with us there, with the history attached. We work it and report back through them — so nothing gets lost and your staff only ever deal with a familiar face.

What's the difference between co-managed and fully-managed?

Fully-managed means we run the whole IT function and your staff come straight to us. Co-managed means you keep an in-house team and we work alongside them, providing the platforms, monitoring, security and specialist depth they'd otherwise have to build or hire. If your team grows or shrinks, you can move between the two — plenty of clients do.

Co-Managed IT Support

A bigger team, without the hires.

Co-managed IT turns your one or two in-house people into a full department. We work as one team — adding specialist skills, covering the gaps, and bringing enterprise-grade tooling — so your IT punches well above its size.

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What it is

Two teams, working as one.

Co-managed IT is a genuine partnership, not a handover. Your in-house team keeps ownership and stays the face your staff know — and we plug in alongside them, sharing the same systems, the same tickets and the same goals. They're still running the show; they've just got a department's worth of people, skills and tooling behind them.

That gives you three things a small internal team can't easily get on its own. Collaboration: we work shoulder to shoulder, not at arm's length, and pass knowledge back so your people grow. Cover: holidays, sickness, busy spells and round-the-clock monitoring are all handled, so your team is never a single point of failure. And specialist skills: deep cybersecurity, Microsoft 365, networking and infrastructure expertise, on tap rather than on the payroll.

What's included

Skills, cover and capacity — on tap.

Specialist skills on demand

Deep expertise in cybersecurity, Microsoft 365, networking and infrastructure — the senior, certified knowledge it's hard to justify hiring for, available the moment your team needs it.

Cover and extra capacity

Unlimited escalation during office hours, remote-first with on-site where needed. Holidays, sickness and crunch periods are covered, so projects don't stall when your team is stretched.

Round-the-clock monitoring

24/7 RMM monitoring, automated patching and device-health alerting that flows to your team, plus a live asset register. The watching that carries on long after your people clock off.

Enterprise security tooling

Advanced endpoint protection, Microsoft 365 security monitoring, dark-web and breach alerting, advanced email protection, and a phishing-simulation and awareness-training platform — tooling few teams could buy alone.

Backup & continuity

Daily backups of Microsoft 365 — mailboxes, SharePoint, OneDrive and Teams — with monitoring and restore assistance, so recovering something is quick whoever's on.

A partner at the table

A dedicated account manager, quarterly business reviews, vendor-neutral advice and scheduled engineer visits with a written report — strategic weight behind your team, not just hands.

How it works

How the partnership works.

Your team takes it

Staff raise issues with your internal IT, exactly as they do today. Your team triages and fixes the everyday things — they stay the familiar face.

They escalate to us

When something needs a specialist, extra capacity or cover, your team passes it to us through our shared HaloPSA system — with full context, no re-explaining.

We resolve it

We pick it up, work it remotely or on-site, and keep your team in the loop. We talk to your IT team, not over their heads to your staff.

We hand it back

We close the loop through your team and share the reasoning, so they learn the fix. Co-managed should leave your people more capable, not more reliant on us.

Part of the package

Included, not itemised.

You don't buy these one by one. It's all in the same managed package — here's more of what comes as standard.

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Let's make a plan.

A 10-minute call, straight answers, no pressure. We'll tell you if we're the right fit for your business — and we'll tell you if we're not.

Request a callback 01158 244 824

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