How much does managed IT support cost?

It's one all-inclusive fee per user, per month — covering support, security, backup and strategy. The exact figure depends on how many people you have, whether you want fully-managed or co-managed, and what's in scope, so we give you a fixed per-user price and a written quote after a short call.

Why don't you publish your prices?

Because an honest number depends on your size and how your IT runs today. A headline price with a page of asterisks would be misleading. We'd rather spend ten minutes understanding your setup and give you a real per-user figure you can actually budget around.

Are there setup or onboarding fees?

Yes — joining us involves a one-off onboarding project (auditing your environment, documenting it, implementing our tooling and handing over cleanly). It's quoted as a fixed fee up front. After that, you're on the per-user monthly price.

What happens if our team grows or shrinks?

Your bill is based on your active Microsoft 365 users and recalculated every month, so it tracks your real headcount. Grow and it scales up; lose a few people and it comes down. There's a committed minimum, which we agree with you at the start.

Is there a minimum team size or contract term?

Both, and we tell you up front. Each model has a minimum number of users and runs on a 12-month term. No hidden auto-escalators — pricing is reviewed openly at renewal.

What isn't included in the monthly price?

Microsoft 365 licences are billed separately so everyone's on the right plan. Beyond that, the only things outside the monthly fee are one-off projects, supplier migrations, new hardware, certifications and out-of-hours emergencies — all quoted and agreed before any work starts.

IT Support Pricing

Clear pricing. No nasty surprises.

One all-inclusive fee per user, per month — for everything. Here's exactly how our managed and co-managed pricing works, and what shapes the number you're quoted.

Request a callback See what's included

How pricing works

Simple to understand, easy to budget.

We price the way good IT support should be priced: one all-inclusive fee per user, per month. The whole stack — support, security, backup, strategy — is in that number, not sold back to you as a string of add-ons.

Because every business is a different size with different needs, we give you a fixed per-user figure and a written scope after a short call — rather than a headline price with a page of asterisks. It's the honest way to do it, and it means the number you're quoted is the number you pay.

The model

Per user, per month. No surprises.

One price, per user, per month

Everything is bundled into a single per-user monthly fee. No per-ticket charges, no metered support, no menu of add-ons to decode.

Flexes with your team

Billed on your active Microsoft 365 users and recalculated every month, so the price tracks your real headcount as you grow or shrink.

Quoted, then fixed

You get a clear per-user figure and a written scope before you commit. One-off work is always quoted and agreed up front — never sprung on you later.

Two ways to work with us

Fully Managed or Co-Managed.

Both are priced the same way — per user, per month, all-inclusive. The difference is how much you keep in-house. We'll tell you straight which one fits on the first call.

Fully Managed

For businesses with no in-house IT — we run the whole function.

Your staff come straight to our helpdesk
Unlimited remote & on-site support
The complete security, backup & strategy stack
Minimum team size and a 12-month term, both stated up front

See what's included

Co-Managed

For businesses with an in-house IT team that needs more skills, cover and capacity.

We work as one team — your people keep ownership
Specialist skills, cover and enterprise tooling on tap
Shared platforms and a dedicated account manager
A higher minimum team size and a 12-month term

How co-managed works

In the price, and not

What the monthly fee covers.

In the per-user price

The whole stack, bundled. Every client gets the lot — there are no tiers where security or backup costs extra.

Unlimited remote & on-site support (Fully Managed)
24/7 monitoring, patching & device management
Full cybersecurity stack: endpoint, email, SOC/SIEM, training
Daily Microsoft 365 backups & restores
Network & firewall monitoring
Account management & quarterly business reviews

The full inclusive list

Quoted separately, always up front

A handful of things sit outside the monthly fee. We price them as fixed, agreed pieces of work before anyone starts — no surprises on the invoice.

Microsoft 365 licences — billed separately so each person is on the right plan
One-off onboarding & implementation when you join
Projects: new servers, hardware, firewalls, office moves and cloud builds
Supplier migrations — broadband, telephony, hosting, email or domains
Certifications (Cyber Essentials Plus, ISO 27001 prep) and penetration testing
Out-of-hours emergency support, charged hourly and only for critical incidents

Get a number

Want the actual figure? Let's talk.

Tell us how many people you've got and how your IT runs today, and we'll come back with a clear per-user price and a written scope. A 10-minute call, straight answers, no pressure — and we'll tell you if we're not the right fit.

Request a callback 01158 244 824

Pricing questions