This policy explains how Reformed IT Limited uses cookies and similar technologies on this website. It sits alongside our privacy notice, which explains how we handle personal information more generally.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, to remember your preferences, and to give site owners information about how their site is used. We also use similar technologies such as tracking scripts and local storage, which we refer to collectively as "cookies" in this policy.
How we use cookies
We group the cookies we use into the following categories:
- Strictly necessary. Required for the site and its core features to work — including our consent banner and our live chat support. These are always on; the site can't function properly without them.
- Analytics & performance. Help us understand how visitors use the site so we can improve it — for example, which pages are visited and which organisations are interested in our services.
- Advertising & marketing. Used to measure and improve our marketing and, where applicable, to tailor the messages you see. These only load with your consent.
The services we use
Some cookies are set by third parties that provide functionality on our behalf. The main ones are:
- CookieYes — manages your cookie consent preferences and remembers your choices (strictly necessary).
- HaloPSA live chat — powers the support chat widget so you can talk to our team (strictly necessary).
- Snitcher — helps us identify the organisation a visitor is from, so we can understand which businesses are interested in our services (analytics).
- Google Analytics (loaded through Google Tag Manager) — measures how visitors find and use the site so we can improve it. Only loads once you accept analytics cookies (analytics).
- Microsoft Clarity — records anonymised session replays and heatmaps so we can see how pages are used and fix problems. Only loads once you accept analytics cookies (analytics).
We may add further analytics and marketing services over time. When we do, they will load only in line with your consent settings, and we will update this policy to reflect them.
Managing your preferences
When you first visit the site, our consent banner lets you accept or reject non-essential cookies. You can change your choice at any time by reopening the consent settings from the banner.
You can also control or delete cookies through your browser settings. Most browsers let you block or remove cookies, though doing so may stop parts of this and other websites from working as intended. Guidance for the main browsers is available from their own help pages.
Questions
If you have any questions about how we use cookies, please contact us at [email protected] or on 01158 244 824.
Last updated: 30 May 2026