What does "fully-managed" actually include?

Everything: unlimited helpdesk and on-site support, device and Microsoft 365 management, security monitored by a 24/7 SOC, daily backups, network and infrastructure management, and account management with quarterly reviews. It's one all-inclusive package per user, per month — not a base fee with extras bolted on.

Do we need any in-house IT?

No — that's the point. Fully-managed is for businesses with no internal IT team, or a single non-technical "IT contact". Your staff come straight to our service desk. If you do have an in-house person you want to keep and back up, that's co-managed — and we'll point you the right way.

Who do our staff call when something breaks?

Us, directly. They call, email or raise a ticket and a named Reformed engineer who can see your full history picks it up — a 31-minute average response during office hours, Mon–Fri 8am–5.30pm. Urgent issues jump the queue.

Are on-site visits or setup extra?

On-site visits are included — when a fix genuinely needs someone there, that's part of the inclusive service, not a surprise line. The one thing quoted separately is the initial onboarding project to bring you on board, and that's agreed up front.

Fully-Managed IT Support

Your whole IT department.

When you've no in-house IT — or just one stretched person — we become the whole function. Helpdesk, devices, cloud, security and strategy, owned end to end, so your team comes to one place and it just works.

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What it is

One team for all of it.

Fully-managed means exactly that: we run your entire IT function. There's no internal IT to brief or back up — your team comes straight to our service desk, and a real engineer who already knows your setup picks it up. Our 5:1 client-to-engineer ratio is why someone's always free to answer, and a 31-minute average response is the result.

It's one all-inclusive package, not a base fee with add-ons. Helpdesk and on-site support, every device managed and patched, Microsoft 365 governed, security watched around the clock by a 24/7 SOC, daily backups, and a dedicated account manager keeping the roadmap honest. Everything your IT needs, owned by one team — so nothing falls between the cracks.

What's included

Everything your IT needs, in one team.

Unlimited helpdesk & on-site

Your team calls, emails or raises a ticket and a real Reformed engineer owns it — remote in minutes, on-site when it needs hands on the kit. On-site is included, not a surprise on the invoice.

Every device managed

RMM, automated patching, antivirus, encryption and a live asset register on every machine — built the same way, kept secure, and swapped fast when one dies.

Microsoft 365, run for you

User lifecycle, licensing, security baseline, Exchange, Teams and SharePoint — designed properly and kept tidy, with daily backups of mailboxes, files and Teams.

Security, watched 24/7

Advanced endpoint protection, a 24/7 SOC and managed SIEM, advanced email protection, dark-web monitoring and phishing-awareness training — the enterprise stack as standard.

Network & infrastructure

Servers, switches, firewalls and the connections between them — designed for uptime, monitored continuously, and managed end to end rather than just watched.

A partner at the table

A dedicated account manager, quarterly business reviews, scheduled engineer visits with a written report, and vendor-neutral advice — strategic weight, not just a helpdesk.

How it works

From mixed bag to managed.

Onboard

We start with a one-off onboarding project — audit your estate, document everything, put our tooling in place and take a clean handover. Quoted up front, so there are no surprises.

Stabilise

Every device, mailbox and server is brought up to a secure, patched baseline, with monitoring, backups and MFA switched on. The obvious risks close first.

Run it

Day-to-day support, security and management become ours. Your team comes to one place, and a named engineer who knows your setup picks up — a 31-minute average response.

Plan ahead

Quarterly reviews, a rolling roadmap and predictable budgeting keep IT deliberate, not reactive — so today's decisions don't become next year's emergencies.

Part of the package

Included, not itemised.

You don't buy these one by one. It's all in the same managed package — here's more of what comes as standard.

All services

Start here

Let's make a plan.

A 10-minute call, straight answers, no pressure. We'll tell you if we're the right fit for your business — and we'll tell you if we're not.

Request a callback 01158 244 824

Fully-managed questions