Do you support OT alongside IT?

Yes. We segment OT (PLCs, SCADA, machine controllers) from corporate IT, apply IEC 62443-aware patching policies on the OT side, and standard CIS controls on the IT side. They're different problems; we treat them differently.

Can you keep ERP up Mon–Fri, 8am–5.30pm?

Yes. ERP / MRP is treated as production-critical — Sage 200, Unleashed, NetSuite, SAP B1 hosted, observed and backed up. Backups are tested monthly, not annually.

How do you handle ransomware risk for manufacturing?

Manufacturing has been the world's most-attacked industry for several years running, according to IBM's X-Force Threat Intelligence Index. We harden, segment, monitor and have a documented response runbook. Hour-zero containment included as standard; full post-incident report within 72 hours.

IT Support for Manufacturers

Shopfloor uptime is the brief.

We support manufacturers of 10–250 across the East Midlands and London. OT-aware, ERP-integrated, designed for shopfloor uptime — not just office IT.

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IT support for manufacturers — a Reformed IT engineer monitoring a live operations dashboard

Reformed IT · Manufacturing sector

01 ·What's different

Manufacturing-specific
by design.

The threats, the regulators, the software stack — none of them are generic. Neither are we.

OT alongside IT

PLCs, SCADA, machine controllers — we know where IT ends and OT begins, and how to keep them isolated and updated.

Uptime is revenue

An hour of downtime on the shopfloor is an hour of unrecoverable production. We design for fault-tolerance, not just resilience.

Ransomware target

Manufacturing has been the world's most-attacked industry for years running (IBM X-Force). We harden, segment, monitor — and have a documented runbook if it happens.

ERP & MRP critical

Sage 200, Unleashed, NetSuite, SAP B1 — hosted, supported, watched. Backups tested monthly, not annually.

02 ·What's included

The manufacturing stack,
covered.

Cybersecurity

EDR, MFA, mailbox protection — calibrated for manufacturing threat models.

OT network segmentation

Isolating PLCs, SCADA and machine controllers from corporate IT.

ERP / MRP support

Sage 200, Unleashed, NetSuite, SAP B1 — hosted, integrated, watched.

Microsoft 365

Tenant design, document control, supplier onboarding.

Site connectivity

Fast, redundant lines for plants. Wi-Fi that reaches the warehouse.

Helpdesk

Real engineers, real fast. Mon–Fri 8am–5.30pm with prioritised P1 response.

Cyber Essentials Plus

Increasingly required for tier-1 customer onboarding.

24/7 SOC monitoring

Round-the-clock SOC monitoring watches ERP, network and endpoints 365 days a year. You make things.

03 ·Q2 2026 KPIs

The numbers,
not the noise.

Straight from our own service desk, this quarter to date — response and resolution times, SLA performance, and customer satisfaction. The numbers that matter to the businesses we serve, in plain English.

Minutes average response time

113

Minutes average resolution time

99.87%

Incidents responded & resolved within SLA

100%

Positive customer feedback

04 ·Frameworks & regulators

What we're aligned to.

We map controls to the regulators and frameworks your business already answers to. No duplicate effort.

Cyber Essentials PlusISO 27001GDPRNIST CSFIEC 62443 (OT)

05 ·Practice software

Software we host and support.

On the engineer's desk on day one — not a Google search away. If yours isn't here, it's almost certainly in our list of seen-it-before.

Sage 200UnleashedNetSuiteSAP B1EpicorK8OrderWise

Sector quote

"First MSP that asked about the shopfloor before the office."

Operations Manager

Notts. precision manufacturer · 110 people

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06 ·Manufacturing sector questions