Do you support our practice-management system?

Almost certainly. We've worked with LEAP, Clio, Osprey, Quill, Visualfiles, PracticeEvolve and DPS — among others. The engineer on your ticket has touched yours before, not learned it on the way over.

How do you handle SRA-aligned controls?

Our baseline is built on the SRA's standards and codes — particularly around confidentiality, mailbox security and document handling. We map them to your Microsoft 365 tenant once, and audit annually.

Can you manage mailbox protection for partners specifically?

Yes. We segment policy by role — partner mailboxes get tighter controls (impersonation rules, banner warnings, conditional access) than support roles. The whole firm benefits without slowing the support team down.

IT Support for Solicitors

The MSP that gets the SRA.

We support legal teams of 10–250 across the East Midlands and London. Mailbox-first cybersecurity, SRA-aligned controls, and a helpdesk that knows what “COFA” and “completion day” mean.

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IT support for solicitors — Reformed IT engineers supporting a Nottinghamshire law firm

Reformed IT · Legal sector

01 ·What's different

Legal-specific
by design.

The threats, the regulators, the software stack — none of them are generic. Neither are we.

Mailbox impersonation

Conveyancing fraud is the #1 cyber risk for legal firms. We harden mailboxes, train staff, and watch the dark web for compromised credentials.

Client confidentiality

Document control, encrypted devices, MFA on every login. Built around SRA expectations, not bolted on after.

Completion-day uptime

Friday-afternoon completions can't wait for IT. Our 5:1 cap means a real engineer picks up fast — a 31-minute average response.

Regulatory load

SRA, GDPR, Lexcel — we map the controls to your day-to-day, not the other way around.

02 ·What's included

The legal stack,
covered.

Cybersecurity

EDR, MFA, conditional access — calibrated for legal threat models.

Email security

Anti-phish, impersonation protection, attachment sandboxing.

Practice-management

Hosting and support for LEAP, Clio, Osprey, Quill, Visualfiles.

Microsoft 365

Tenant design, document libraries, retention to SRA standards.

Identity

SSO, MFA, role-based access — partner, fee-earner, support.

Helpdesk

Human-first. Average response 31 minutes Mon–Fri, 8am–5.30pm.

Cyber Essentials Plus

Certified since the year we were founded — we'll get you there too.

24/7 SOC monitoring

A 24/7 security operations centre watches your estate 365 days a year.

03 ·Q2 2026 KPIs

The numbers,
not the noise.

Straight from our own service desk, this quarter to date — response and resolution times, SLA performance, and customer satisfaction. The numbers that matter to the businesses we serve, in plain English.

Minutes average response time

113

Minutes average resolution time

99.87%

Incidents responded & resolved within SLA

100%

Positive customer feedback

04 ·Frameworks & regulators

What we're aligned to.

We map controls to the regulators and frameworks your business already answers to. No duplicate effort.

SRALexcelGDPRCyber Essentials PlusISO 27001AML

05 ·Practice software

Software we host and support.

On the engineer's desk on day one — not a Google search away. If yours isn't here, it's almost certainly in our list of seen-it-before.

LEAPClioOspreyQuillVisualfilesPracticeEvolveDPS

Sector quote

"They knew what "COFA" meant on the first call. That's the bar."

Operations Director

Nottinghamshire law firm · 65 people

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06 ·Legal sector questions