This notice explains how Reformed IT Limited collects, uses and looks after your personal information, and the rights you have over it. If you have any questions, or want to exercise any of your rights, get in touch using the details below.
How to contact us
- Post: Reformed IT Limited, 10 Farrington Way, Eastwood, Nottingham, Nottinghamshire, NG16 3BF, United Kingdom
- Telephone: 01158 244 824
- Email: [email protected]
What information we collect, use, and why
To provide and improve products and services for clients
- Names and contact details
- Usage data
- Compliments or complaints information
- Audio recordings (for example, calls)
For the operation of client or customer accounts
- Names and contact details
- Security-related information
- Technical data (browser, operating systems)
To comply with legal requirements
- Names
- Information required to meet our legal obligations
For dealing with queries, complaints or claims
- Names and contact details
- Call recordings
- Correspondence
Lawful bases and your data protection rights
Reformed IT relies on contract as the lawful basis for most of its data processing activities. Under UK data protection law, you have the following rights:
- Right of access — request copies of the personal information we hold about you.
- Right to rectification — request that we correct inaccurate information.
- Right to erasure — request that we delete your personal information.
- Right to restriction of processing — request that we limit how we use your data.
- Right to object to processing — object to the processing of your personal data.
- Right to data portability — request that we transfer your information to another organisation.
- Right to withdraw consent — withdraw your consent where we rely on it.
We will respond to any request within one month.
Where your personal information comes from
- Directly from you
- Publicly available sources
- Third parties — we may receive personal information from third-party services such as Microsoft 365 when we engage with a new client.
How long we keep your information
We typically retain client records for six years after the end of a contract, to satisfy our tax and legal obligations. We review the data we hold regularly and delete it when it is no longer necessary.
Who we share information with
- Suppliers and service providers
- Cloud service providers (Microsoft, NinjaOne, Zomentum/Pactora Inc)
Cookies and website analytics
When you use this website we set cookies and use similar technologies. Some are strictly necessary for the site to work. Our analytics tools — Google Analytics and Microsoft Clarity — only load if you accept analytics cookies, which you can accept or reject at any time from our consent banner. We also use a business-identification service (Snitcher) that recognises the organisation a visitor comes from; it runs on all visits. Our cookie policy explains each service we use and how to manage your choices.
International data transfers
Personal information may be transferred outside the UK. Where it is, we put appropriate safeguards in place to keep it protected in line with UK GDPR.
How to complain
If you have a concern about how we use your personal information, please contact us first using the details above. You also have the right to complain to the Information Commissioner's Office (ICO):
- Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Helpline: 0303 123 1113
- Website: ico.org.uk/make-a-complaint
Last updated: 30 May 2026