Reformed IT
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About Reformed IT

We are cyber security experts.

Since 2019, Reformed IT has provided security-focused managed IT services for businesses and organisations throughout the East Midlands and London. Trusted by teams in legal, finance, property and manufacturing — and we work to a deliberate 5:1 cap.

Reformed IT team at the Eastwood, Nottinghamshire HQ
The Nottingham team
Our values

What we stand for.

Four things every person at Reformed is held to — not a poster on the wall, but how we actually work, day in, day out.

Own the outcome

Not the ticket, not the task — the result. No excuses, no half measures. We see it through to the thing you actually needed.

It's a team sport

We help each other out — no one succeeds alone here, and no one's left to struggle alone either.

Security first, always

It's not a feature we sell — it's how we think about everything we do, on every decision we make.

Strive to be your best

We don't do average. Everyone at Reformed is expected to grow, improve, and bring their best — for each other and for every client.

Value proposition

Two ways to work with us.

For businesses with no in-house IT

Fully-managed

We become your IT department. End-to-end ownership of helpdesk, infrastructure, cybersecurity, vendors and strategy.

  • Helpdesk & on-site support
  • Endpoint & network management
  • Cybersecurity & compliance
  • Strategic IT roadmap
  • Vendor & licence management
Learn more about fully-managed IT support
For businesses with an internal team

Co-managed

We slot in alongside your team — taking the load off, plugging gaps, and bringing in specialist expertise where it's needed.

  • Overflow helpdesk
  • Project & migration support
  • Cybersecurity uplift & audit
  • Specialist tooling & vendor access
  • Holiday & sickness cover
Learn more about co-managed IT support
The team

The people you
actually speak to.

No call centre layer. The engineer on the ticket is the engineer who fixes it.

Joe Burns

CEO
New Business · Business Transformation

Scott Lynam

CTO
Onboarding · Solutions Architect

Joe Miller

COO
Finance · Operations
Dan Hill

Dan Hill

Head of Service
Leadership · Helpdesk

Jamie Hissitt

Head of Client Success
QBRs · Strategy · Compliance
George Whittall

George Whittall

Professional Services
Projects · Implementation
Michal Nowak

Michal Nowak

Cybersecurity Specialist
Cybersecurity · Privacy
Matt Goodman

Matt Goodman

Cybersecurity Specialist
Cybersecurity · Forensics
Will Gennoe

Will Gennoe

Technical Support
Helpdesk · Support
Owen Underwood

Owen Underwood

Technical Support
Helpdesk · Support
Ethan Coy

Ethan Coy

Helpdesk Support
Helpdesk · Support
Oliver Howard

Oliver Howard

Helpdesk Support
Helpdesk · Support
Hayden Blakemore

Hayden Blakemore

Business Transformation
Automation · AI · BI
Felicity Price

Felicity Price

Marketing Coordinator
Marketing · Events
Q3 2026 KPIs

The numbers,
not the noise.

Straight from our own service desk, this quarter to date — response and resolution times, SLA performance, and customer satisfaction. The numbers that matter to the businesses we serve, in plain English.

31
Minutes average response time
113
Minutes average resolution time
99.87%
Incidents responded & resolved within SLA
100%
Positive customer feedback
Common questions

Things people ask before they hire us.