IT SUPPORT FOR BUSINESSES

Are you looking for a fully managed IT Support service or to extend the skills of your in-house IT team?

DO YOU HAVE AN IN-HOUSE IT TEAM?

Providing IT Support to these businesses and many more

Our IT Support Package.

There are many reasons that businesses choose IT support with Reformed IT. You receive expert advice, personal service and peace of mind that your data is secure. Below are some of the key services and benefits you receive as part of our IT support package.

Unlimited Manufacturing IT Support

Experience continuous and comprehensive IT support, both onsite and remote, specifically tailored to the manufacturing environment, ensuring your operations run smoothly without any hidden costs.

Advanced Manufacturing Data Security & Device Monitoring

With our sophisticated monitoring systems, rest easy knowing your production data and intellectual property are under vigilant protection, aligning with industry-specific data security standards.

Proactive Data Breach Monitoring & Compliance

Stay secure and compliant with our advanced monitoring services, ensuring your firm consistently meets industry standards.

Essential Cybersecurity Certification for Manufacturing

 We assist all our manufacturing clients in achieving their Cyber Essentials certification at no extra cost, preparing you for Cyber Essentials Plus and ensuring readiness for assessment.

Reformed IT Academy

We'll provide your business with the best IT training and learning sources. With the Reformed IT Academy, you’ll be able to watch and complete over 700 courses to help grow your knowledge and skills.

Anti-Virus Software

Everyone wants to avoid computer viruses. We include anti-virus software as part of our IT support package to keep your devices safe and to save time when it comes to viruses.

Email Security for Legal Correspondence

Over 90% of cyber attacks start with a phishing email. Count on our advanced email security solutions to safeguard your essential communications from cyber threats.

Backups for Office 365

We provide comprehensive backup solutions for your important manufacturing data and documents, ensuring you never lose vital information.

Managed Email Signatures

Elevate your firm's professional image with custom-designed, industry-compliant email signatures.

Cyber Security Training for Manufacturing Teams

Empower your team with the knowledge to protect your firm from cyber threats, reinforcing your commitment to secure data.

Asset and Warranty Tracking & Reporting

We provide you with a list of your current assets in the firm by using our powerful remote management tools. This creates a monthly asset report so you can keep track of your hardware life cycles.

Office 365 Monitoring

We monitor your Microsoft 365 tenancy with our 24/7 security operations centre. If there is strange activity, we'll find it immediately and alert you or resolve the issue straight away, keeping your firm secure.

Cyber Threat Monitoring for Manufacturing

With Huntress, you'll have an extra layer of security to keep your operations safe from cyber intrusions and protect client confidentiality​. You'll be able to monitor cyber attacks and malicious activity any time.

Password Manager

Password managers make storing and creating passwords much easier and safer. Secure and simplify your access to your IT systems with our advanced password management solutions. 

Interested in our IT Support package? Book a Call to Discuss Today.

We’d like to understand more about your business needs. Book a call using the button below and we’ll get you scheduled to meet with the right person in our team to help with your requirements.

What Others Think of us.

We are proud of our Google Reviews. Take a look at what some of our clients and people we’ve done work for think about us.

5.0 97 reviews

  • Avatar Nathan W. ★★★★★ 5 months ago
    Reformed IT have been beyond brilliant with helping us improve our current IT infrastructure and security. The services that they provide has taken enormous pressure off our internal … More IT team. They are always keen on sharing their knowledge and skills and always go above and beyond. I can’t recommend them highly enough.
  • Avatar Lisa S. ★★★★★ 5 months ago
    Absolutely brilliant service! Friendly, knowledgeable and really helpful without making me feel stupid for not understanding IT wizardry!
  • Avatar Debbie D. ★★★★★ 8 months ago
    Great service so far what with me being a new starter, & I've heard really positive things about Reformed IT from many of my colleagues, so I have no doubt this great service … More will continue!
  • Avatar Chloe J. ★★★★★ 11 months ago
    Reformed IT always provide excellent service and support. Since working for Walton and Allen the team have always been fast to resolve any IT issues I have had. Thank you for all of … More your help 🙂

FAQs

How are your IT projects planned and implemented?

Your personal account manager and senior engineer will team up with you to figure out exactly what you need. They’ll craft a detailed proposal and walk you through it, answering all your questions along the way. We’ll then map out a clear project plan, breaking down each step.

Everything gets documented in our system, and we create tickets for each stage to keep track of progress. Want a visual? Just ask, and we’ll share handy Gantt charts with you!

How do you stay updated with the latest IT advancements?

We’re active in key industry circles like The Tech Tribe, Channel Futures, and CompTIA, and we regularly attend IT and Cyber Security conferences. This keeps us connected and up-to-date with the latest in our field.

How are on-site technical issues handled?

If there’s an issue we can’t fix remotely or it’s faster to do it in person, we’ll send an engineer to you. We’ll work with you to pick a date and time that suits you best. And don’t worry, it’s all part of our standard service, so there won’t be any surprise costs.

What’s your process to handling software and hardware updates?

We use our Remote Monitoring and Management (RMM) software to keep your computers and servers up-to-date. It takes care of all Microsoft and many third-party app updates. For some server software, we’ll design a specific upgrade plan.

Plus, our RMM software tracks your hardware’s lifecycle, and we send you a monthly report about any gear nearing the end of its life, so we can plan replacements smoothly.

What’s your process for backing up and recovering data?

We’ve got your Microsoft 365 covered with cloud-to-cloud backup tech, taking three backups daily of all your emails and files in SharePoint & OneDrive. It’s all part of the service. As for server backups, we tailor them to your needs.

We offer a cloud backup and disaster recovery solution that’s automatically and regularly tested, so you can be sure it’s ready to go whenever you need it.

How do you handle a data breach or cyber-attack?

In our four years, we’re proud to say that none of our managed clients have experienced a cyber attack. We plan to keep it that way, which is why we pack our services with multiple layers of security. Stopping an attack before it happens is always better than fixing the damage afterwards. But if the worst does happen, we’re ready.

Our advanced logging tracks everything across endpoint devices and Microsoft 365, so we can quickly figure out what happened, the extent of the impact, and any data that might have been compromised. Plus, our backup services cover all on-premise and cloud platforms, ensuring we can get your business back on track fast. We’re also there to work hand-in-hand with insurance companies and meet any of their requirements.

What are your cyber security credentials?

We are Cyber Essentials Plus certified, and our CEO is a Certified Ethical Hacker, ensuring top-notch cybersecurity expertise in our team.

Can you help with employee cyber security training?

Yes, this is included along with regular phishing simulation.