IT SUPPORT FOR BUSINESSES
Are you looking for a fully managed IT Support service or to extend the skills of your in-house IT team?
DO YOU HAVE AN IN-HOUSE IT TEAM?
Providing IT Support to these businesses and many more
Our IT Support Package.
There are many reasons that businesses choose IT support with Reformed IT. You receive expert advice, personal service and peace of mind that your data is secure. Below are some of the key services and benefits you receive as part of our IT support package.
Unlimited IT Support
We provide fully inclusive, onsite and remote IT support. In addition to that, it won't cost you extra for an engineer to attend your site to resolve a technical issue.
Device Status Monitoring
When we take on your IT support, we deploy our monitoring agent onto all devices and servers. This alerts us to any issues which you may be unaware of.
Data Breach Monitoring
There are over 8 billion breached passwords and personal information available on the dark web. There's a possibility that some of this data relates to your employees. We'll monitor dark web activity and provide reports of breached passwords.
Cyber Essentials Certification
We ensure every one of our clients achieve their Cyber Essentials certification at no additional cost. We also help them towards Cyber Essentials Plus ensuring that everything is ready for assessment.
Reformed IT Academy
We'll provide your business with the best IT training and learning sources. With the Reformed IT Academy, you’ll be able to watch and complete over 700 courses to help grow your knowledge and skills.
Anti-Virus Software
Everyone wants to avoid computer viruses. We include anti-virus software as part of our IT support package to keep your devices safe and to save time when it comes to viruses.
Email Security
Over 90% of cyber attacks start with a phishing email. It's crucial that your business has the best defence against cyber criminals and scams when regarding your mailbox.
Backups for Office 365
We will ensure that all of your emails and files are backed up. We recognise the importance of backups and disaster recovery so we feel it shouldn't be an added extra.
Managed Email Signatures
With our included Exclaimer signatures for Office 365 service, you can get more out of your email signatures instead of a simple message with no images.
Cyber Security Training
To keep you even safer from hackers, we provide globally recognised and market leading Cyber security training by KnowBe4. This online training portal will provide your teams with guidance and information to reduce the risk of hackers and scams.
Asset and Warranty Tracking & Reporting
We provide you with a list of your current assets in the business by using our powerful remote management tools. This creates a monthly asset report so you can keep track of your hardware life cycles.
Office 365 Monitoring
We monitor your Microsoft 365 tenancy with our 24/7 security operations centre. If there is strange activity we'll find it immediately and alert you or resolve the issue straight away. Keeping your business secure.
Cyber Threat Monitoring
With Huntress, you'll have an extra layer of security to help keep hackers out of your business. You'll be able to Monitor cyber attacks and malicious activity.
Password Manager
Password managers make storing and creating passwords much easier and safer. Keeper password manager auto-fills passwords making the sign in process much quicker.
Interested in our IT Support package? Book a Call to Discuss Today.
We’d like to understand more about your business needs. Book a call using the button below and we’ll get you scheduled to meet with the right person in our team to help with your requirements.
What Others Think of us.
We are proud of our Google Reviews. Take a look at what some of our clients and people we’ve done work for think about us.
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We've only been using Reformed IT since the start of this year but we've had a great service from them. The service desk quickly resolve any issues & Joe & Scott have … More been very proactive in increasing our IT security & offering advice on how best to configure our systems & equipment. Can't recommend them highly enough! - Reformed IT are absolutely fantastic. They consistently go above and beyond to help no matter what issue I present them with.
It is refreshing to have a provider that not only knows … More their stuff but is responsive and look to build a relationship with their client to provide a 'total package' experience. - Reformed IT are a refreshing and innovative managed IT provider. They have been hands down the most proactive and responsive IT support company we have worked with. If you take your … More IT, cyber security and networked systems seriously, ensuring continuity, resilience and a high level of response and support, then we can honestly recommend the Reformed IT approach.
- Reformed IT always provides excellent technical support. I've always found them to be reliable and effective IT support specialists. You can reach out to them for any technical … More or non technical issues, they would have an answer for everything or will get it for you in no time. I can't recommend them highly enough.
FAQs
How are your IT projects planned and implemented?
Your personal account manager and senior engineer will team up with you to figure out exactly what you need. They’ll craft a detailed proposal and walk you through it, answering all your questions along the way. We’ll then map out a clear project plan, breaking down each step.
Everything gets documented in our system, and we create tickets for each stage to keep track of progress. Want a visual? Just ask, and we’ll share handy Gantt charts with you!
How do you stay updated with the latest IT advancements?
We’re active in key industry circles like The Tech Tribe, Channel Futures, and CompTIA, and we regularly attend IT and Cyber Security conferences. This keeps us connected and up-to-date with the latest in our field.
How are on-site technical issues handled?
If there’s an issue we can’t fix remotely or it’s faster to do it in person, we’ll send an engineer to you. We’ll work with you to pick a date and time that suits you best. And don’t worry, it’s all part of our standard service, so there won’t be any surprise costs.
What’s your process to handling software and hardware updates?
We use our Remote Monitoring and Management (RMM) software to keep your computers and servers up-to-date. It takes care of all Microsoft and many third-party app updates. For some server software, we’ll design a specific upgrade plan.
Plus, our RMM software tracks your hardware’s lifecycle, and we send you a monthly report about any gear nearing the end of its life, so we can plan replacements smoothly.
What’s your process for backing up and recovering data?
We’ve got your Microsoft 365 covered with cloud-to-cloud backup tech, taking three backups daily of all your emails and files in SharePoint & OneDrive. It’s all part of the service. As for server backups, we tailor them to your needs.
We offer a cloud backup and disaster recovery solution that’s automatically and regularly tested, so you can be sure it’s ready to go whenever you need it.
How do you handle a data breach or cyber-attack?
In our four years, we’re proud to say that none of our managed clients have experienced a cyber attack. We plan to keep it that way, which is why we pack our services with multiple layers of security. Stopping an attack before it happens is always better than fixing the damage afterwards. But if the worst does happen, we’re ready.
Our advanced logging tracks everything across endpoint devices and Microsoft 365, so we can quickly figure out what happened, the extent of the impact, and any data that might have been compromised. Plus, our backup services cover all on-premise and cloud platforms, ensuring we can get your business back on track fast. We’re also there to work hand-in-hand with insurance companies and meet any of their requirements.
What are your cyber security credentials?
We are Cyber Essentials Plus certified, and our CEO is a Certified Ethical Hacker, ensuring top-notch cybersecurity expertise in our team.
Can you help with employee cyber security training?
Yes, this is included along with regular phishing simulation.