Our KPIs This Quarter

Absolutely! In fact, over 25% of our clients have an internal IT team which we collaborate with.

Far too often, we see that the IT Manager/Director has been handed more and more responsibilities as technology evolves. From day to day support, IT projects, AV & meeting room equipment through to Cyber Security. It all lands on the shoulders of the IT Manager.

Unfortunately, with all this additional pressure from the business, it can often lead to burnout and leaves the company at risk.

It’s also unreasonable to expect the internal IT team to up-skill in all these areas whilst juggling their key responsibilities.

At Reformed IT, we can take the pressure off the internal IT team by working as an extension of it. We bring additional skills, tools and experiences whereby we can collaborate and make your IT stronger and more secure.

Quite simply, no, we don’t.

We’ve built one of the best IT and Cyber Security teams around. This requires significant investment in our people and they want job security, as you would expect.

If we allowed our clients to pay as and when they needed us, firstly, we wouldn’t be able to guarantee we could pay our team and secondly, we wouldn’t be motivated to ensure your IT works as perfectly as it possibly can.

If we only get paid when it breaks, that is not good for either party.

Our service and pricing is standardised to ensure that every single one of our clients receives the same exceptional service and all the Cyber Security measures we can think of.

Essentially, all we need to know is whether you have an internal IT team that we’re going to be working with or if you’re planning on outsourcing all of your IT requirements to us.

These are the only two pricing differences we have.

We have a minimum starting price of £1,300 per month for our fully managed service and £2,000 per month for our co-managed service.

The reason we have minimum monthly charges for our services is because we want to continue to deliver exceptional, best in class service to our clients.

We believe the best way to do this is to work with fewer clients, providing a more dedicated experience.

Because we work with fewer clients, we have to ensure that we work to a minimum starting price, otherwise we would be forced to take on too many clients which would dilute our attention and service levels.

The intention of our fully-inclusive Managed IT & Cyber Security service is to ensure that we aren’t trying to sell you add-ons or bolt-ons all the time.

We’ve found from conversations with businesses that their current experience with their IT partner is they feel like they’re constantly being sold to. With new products and services being offered on a regular basis with additional charges.

That said, there are some options that don’t benefit all our clients equally and stay separate to our Managed IT Service.

You will pay additionally for your Microsoft 365 licences as these aren’t included within the package price. We’ve done this to ensure that we provide the most cost-effective licenses for your particular use case.

A lot of our clients choose to use our hosted VoIP telephone solution too. This would be quoted for you based on your requirements.

Indeed we do! Over 95% of our Managed IT clients use our recommended VoIP solution through us as well.

We implement a solution called 3CX as it’s one of the leading voice solutions on the market for businesses and a really cost-effective option too.

Businesses are often attracted by the idea of using Microsoft Teams as their phone system, and although we can help with this as well, we feel the better choice is 3CX.

Interesting fact, our CEO is a Certified Ethical Hacker and has been in the IT Security industry for 20+ years, so as you can imagine, Cyber Security is paramount to what we do.

As a business, we are Cyber Essentials Plus certified and have been since the year we were founded.

This is a government backed scheme and certification to encourage higher standards of cyber security resilience within UK businesses.

We also ensure every one of our clients meets these standards.

It would be wrong for us, or anyone else for that matter, to guarantee 100% protection against cyber security threats.

However, what we do for our clients is to ensure we do whatever we possibly can to reduce and mitigate risks.

We do this by ensuring we have multiple layers of protection and controls for risks that are known to us.

We’re extremely active in the cyber security community, ensuring that we’re constantly on the look out for new, modern threats and then looking for ways to protect our clients from anything that emerges.

We provide inclusive remote and on-site IT Support in Nottingham & Derby.

We also provide fully inclusive remote IT Support in London.