Business IT Support Pricing in 2024

Understanding Business IT Support Pricing in the East Midlands for 2024

When it comes to budgeting for IT support, businesses in the East Midlands often ask, “How much should IT support cost?” and “What factors influence pricing?” As we move through 2024, understanding the nuances of IT support pricing can help businesses make informed decisions that align with their operational needs.

The Managed IT Services Model

Managed IT Services have become the standard for businesses seeking reliable, ongoing IT support. In this model, businesses typically pay a fixed monthly fee that covers a comprehensive range of services. This fee can vary depending on several factors, including the size of the business, the complexity of its IT infrastructure, and the level of support required.

Typical Costs: According to industry sources like TechTarget, the average cost for managed IT services can range from £50 to £150 per user per month. This cost generally covers:

• 24/7 monitoring and support
• Regular maintenance and updates
• Cybersecurity protection
• Helpdesk services

The benefits of this model include predictable monthly costs, proactive management, and reduced downtime. Managed IT Services are particularly advantageous because they align the interests of both the service provider and the client—ensuring that IT systems run smoothly.

Why Pay-As-You-Go IT Support Isn’t Ideal

While some businesses might consider pay-as-you-go IT support to manage costs, this model often falls short in practice. Pay-as-you-go services charge businesses on an hourly or per-incident basis, which can seem cost-effective initially but often leads to unpredictable expenses. More importantly, this reactive approach doesn’t incentivise the service provider to prevent issues from arising, potentially leading to more frequent and costly IT problems.

As highlighted by ZDNet, the reactive nature of pay-as-you-go IT support can result in longer downtimes and slower response times. In contrast, managed services prioritise preventative maintenance, ensuring that IT issues are identified and resolved before they impact business operations.

Factors Influencing IT Support Costs in 2024

Several factors influence how much IT support will cost your business, including:

• Business Size: Larger businesses with more users and devices will naturally incur higher costs.
• Complexity of IT Infrastructure: Businesses with more complex setups, including cloud services, multiple locations, and advanced cybersecurity needs, will face higher fees.
• Service Level Agreements (SLAs): Higher levels of service, such as faster response times or additional cybersecurity measures, typically increase costs.

For a more detailed breakdown of IT support pricing, Capterra provides insights into what businesses can expect to pay based on their specific needs.

How do Reformed IT Provide Business IT Support Pricing?

At Reformed IT, we keep our pricing simple to understand and pack our offering full of value that you won’t find anywhere else.

Within our fully-inclusive Managed IT & Cybersecurity services package you get all of these benefits as standard for your business:

• Unlimited remote and on-site IT support (within the East Midlands)
• Endpoint Security Protection – think anti-virus but with multiple layers and a 24/7 security team monitoring your devices for threats.
• A dedicated password manager to keep your passwords safe whilst ensuring employees can choose long, complex and unique passwords for all their online accounts and applications.
• 24/7 monitoring of your Microsoft 365 accounts for suspicious activity which could indicate a security threat.
• Market leading email security and spam filtering.
• Web filtering for all computers, blocking malicious files and links whilst also ensuring content filtering is applied to stop employees from accessing websites they shouldn’t be able to.
• Audited cyber security awareness training to ensure the business remains compliant based on the ICO guidance for data protection.
• Phishing simulation by our team of ethical hackers to ensure your people are embedded into a culture of spotting and reporting phishing threats.
• Preparation for Cyber Essentials certification to ensure you pass certification easily.
• Dark web data breach monitoring to identify any business emails and passwords which may have been compromised and to alert individuals to this risk.
• Backups for Microsoft 365 data including Emails, SharePoint, OneDrive, Teams.
• Exclaimer signature manager for Microsoft 365 ensuring that every email sent regardless of device has a professional and standardised email signature and disclaimer to ensure you remain compliant with company law.
• Quarterly business reviews with a senior technical specialist to help strategically align your business for the best possible results.
• Dedicated helpdesk team allocated to your business and a handful of others to ensure that service levels and response times remain market leading.

Everything above is provided for a fixed, per user charge of £60 per user per month with a minimum spend of £1,300 per month (based on first 20 users).

Final Thoughts

Investing in managed IT services is generally the most cost-effective and efficient way for businesses in the East Midlands to handle their IT needs in 2024. While pay-as-you-go support might seem appealing, it often results in higher costs and less reliable service in the long run. By understanding the factors that influence IT support pricing, businesses can make smarter decisions that ensure their IT infrastructure is both reliable and secure.

For more insights on IT support pricing or to discuss your specific needs, feel free to contact Reformed IT. We’re here to help you navigate the complexities of IT management with tailored solutions that fit your budget and business goals.