Reformed IT’s Monthly Stats

Take a look at how the team has performed over the past months

JULY  2023

9 secs

Average call wait time

32 mins

Average time to respond

3 hrs

Average resolution time

34%

Tickets solved within an hour

95%

Customer satisfaction

Previous Months

5.0 97 reviews

  • Avatar Nathan W. ★★★★★ 5 months ago
    Reformed IT have been beyond brilliant with helping us improve our current IT infrastructure and security. The services that they provide has taken enormous pressure off our internal … More IT team. They are always keen on sharing their knowledge and skills and always go above and beyond. I can’t recommend them highly enough.
  • Avatar Kerrie M. ★★★★★ 11 months ago
    We have used Reformed IT at our Company since day one and I cant recommend them enough. Genuinely!
    The staff are great! So friendly, which really makes a difference. They also clearly
    … More explain things to you, especially when i dont understand their IT/computer language. They never patronise me and are always there to help.
    They always resolve matters in good time and keep our company secure and up to date security wise. They make my life easier as Office Manager. So thanks!
  • Avatar Emily S. ★★★★★ 11 months ago
    Reformed IT are beyond brilliant, anytime I have called in need of help since working for Walton & Allen, nothing is too much trouble, they have resolved any issue with ease.
    The
    … More staff are always happy to help, friendly service every time. It can be stressful when your job is based mostly on a computer, and there is some kind of problem you are unsure how to resolve, but with Reformed IT just a phone call away, it is so re-assuring to know that anytime I hit a roadblock, you guys are there to save the day!
    Big thanks to you all, be lost without you guys!
  • Avatar Richard W. ★★★★★ 12 months ago
    We've only been using Reformed IT since the start of this year but we've had a great service from them. The service desk quickly resolve any issues & Joe & Scott have … More been very proactive in increasing our IT security & offering advice on how best to configure our systems & equipment. Can't recommend them highly enough!