Reformed IT’s Monthly Stats
Take a look at how the team has performed over the past months
JULY 2023
9 secs
Average call wait time
32 mins
Average time to respond
3 hrs
Average resolution time
34%
Tickets solved within an hour
95%
Customer satisfaction
Previous Months
MAY 2023
9 secs
Average call wait time
26 mins
Average time to respond
2 hrs
Average resolution time
37%
Tickets solved within an hour
76%
Customer satisfaction
JUNE 2023
14 secs
Average call wait time
21 mins
Average time to respond
2 hrs
Average resolution time
42%
Tickets solved within an hour
95%
Customer satisfaction
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We've only been using Reformed IT since the start of this year but we've had a great service from them. The service desk quickly resolve any issues & Joe & Scott have … More been very proactive in increasing our IT security & offering advice on how best to configure our systems & equipment. Can't recommend them highly enough! - Reformed IT are absolutely fantastic. They consistently go above and beyond to help no matter what issue I present them with.
It is refreshing to have a provider that not only knows … More their stuff but is responsive and look to build a relationship with their client to provide a 'total package' experience. - Reformed IT are a refreshing and innovative managed IT provider. They have been hands down the most proactive and responsive IT support company we have worked with. If you take your … More IT, cyber security and networked systems seriously, ensuring continuity, resilience and a high level of response and support, then we can honestly recommend the Reformed IT approach.
- Reformed IT always provides excellent technical support. I've always found them to be reliable and effective IT support specialists. You can reach out to them for any technical … More or non technical issues, they would have an answer for everything or will get it for you in no time. I can't recommend them highly enough.
