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How Easy is it to Switch IT Service Providers?

Are you thinking about switching IT service providers, but worried that the process will be too complicated, take too long or halt all your projects and work?

You probably have a few questions or concerns about switching, so we’ve put together this article to help you understand what’s involved.

Why Should I Switch IT Support Providers?

 

You might be on the edge about whether you need to switch IT support providers, but there are some factors you need to think about before making the decision.

Perhaps your current supplier takes too long to respond or fix issues. Maybe the technology they recommend keeps failing or doesn’t meet your requirements as you hoped it would. There’s no point paying for a service you aren’t benefitting from.

A new IT Support team can bring in fresh ideas into your business such as the best technology or even better solutions to your IT problems. It’s really important to find an IT company who will understand your needs and business goals.

When is it a Good Time to Switch IT Support Provider?

 

Sometimes, you might not even realise it’s time to switch IT Support providers. You may think the service you receive isn’t bad but, more than likely, there are much better options for your business.

You should start to think about switching IT support providers when:

 

– They don’t understand your business sector

There are IT Support teams who focus solely on certain sectors in the market. For example, Reformed IT specialise in providing support for mainly Solicitors, Accountants and Manufacturing firms. This means we understand our clients’ specific needs and offer the best possible solutions to solve their IT problems over having a single solution for all sectors, which isn’t as effective.

Having an IT support team that doesn’t understand your business needs means that they won’t be able to implement the best solutions and technology. Also, they might not understand the problems that occur in your business, resulting in very slow or response times or not being able to find solutions at all.

 

– They don’t take Cyber Security seriously enough

One of the most important factors when it comes to IT is the security and when your IT team doesn’t take this seriously, it’s a huge red flag.

Your IT support providers needs to practise Cyber security. Your systems will be open to cyber criminals, and without an IT team with strong security knowledge, there is a much higher chance of being hacked and have important business data stolen.

A good IT support team will also be providing their clients with training, so employees in your business can learn about how to stay secure when working and avoid scams and hackers.

 

– They focus on contractual details

it can be stressful when you have a issue with your IT. To then be told that “your support contract doesn’t cover that so we can’t help you” doesn’t really help improve the situation.

Of course if you have a problem with phone systems for example and your contract doesn’t cover phone systems, you can’t expect them to help you with your issue but if they treat their relationship with you as a transaction over a partnership, it’s time to switch providers.

A good provider should be by your side no matter what the issue is. Look for an IT support provider that doesn’t follow strict contract guidelines and can give guidance and support for all IT problems.

 

– They are much cheaper than any other providers

Spending less on your IT support team has it’s advantages. However, if your contract cost is much less than any other competitors, it usually means there is a lot you’re missing out on. Perhaps the level of service or the quality of the support isn’t as good as other suppliers can deliver. 

When it comes to choosing an IT support provider, of course you want to keep your budget in mind, but also think about how much value their support package brings to what the cost is.

How Easy is it to Switch IT Service Providers?

 

Switching IT Service providers doesn’t have to be a stressful process. If your existing IT company is willing to provide the new IT team with information needed, it’ll be much easier and there will be a lot less hassle.

However, if the current provider isn’t prepared to do that, talk with your new IT team. They should be able to work around it and complete the switch relatively easily.

 

Can I Switch Providers before my Current Contract has Ended?

 

Some IT Support providers have very strict contracts which may prevent customers from leaving before the contract has ended. This means the business must wait until the end date before being able to switch to another IT provider.

Some may have less strict contracts where you still have to wait until the end date of the contract to leave, but can pay a fee to get out of the contract earlier if needed.

However, if your current IT contract is strict but you have a good reason for switching (such as very poor service), you might be able to get out of the contract early and without any extra fees.

Why Should I Switch to Reformed IT?

 

If you’re a midlands based UK business, Reformed IT can provide you with high quality IT support and services. We offer all-inclusive packages which includes every your business’s IT needs.

There are many more reasons why you should switch to Reformed IT for your IT support, if you have any questions about what we do, give us a call on 01158 244 824.

Quick and Responsive Support

With Reformed IT, you won’t have to wait long at all for your issues to be resolved. Currently, our average response time is less than 5 minutes and average resolution time is less than an hour.

Implementing the Best Technologies

We also recommend the best technology that can benefit your business the most, taking your needs, goals and IT budgets into consideration 100% of the time. We can also offer you a free IT audit for your business so you can find out what technology could be improved.

Cyber Security

If you’re worried about your business’s security, Reformed IT can take care of that. We’re Cyber Essentials Certified, meaning we have cyber security specialists as part of out team, who can keep your systems secure. Your business will also be provided with online training so that the employees of your business can learn the tricks and not get caught out by scams and hackers.

The Reformed IT Formula

In order to maintain exceptional standards as we grow, we have set out a formula which will prevent us from diluting the level of service as we gain more and more clients. We also limit the number of clients we can acquire each month so that in the vital early stages of the relationship, we can dedicate more time to onboarding and understanding the needs of the business and importantly the people.

Worried that you aren’t getting the most out of your IT contract?

After reading this article, are you starting to realise that maybe your current IT service provider isn’t as good as you first thought. Are you missing out on valuable services and possible better support?

If you’re still unsure if there are better options, take this quick questionnaire and instantly receive a score based on your current IT provider. This score might help you notice some things you’re missing out on.

 

  • It takes less than 2 minutes
  • It’s completely free
  • Receive customised results instantly

Interested in what else our IT Support package includes?

There are many reasons that IT support with Reformed IT is a great choice for your business or organisation. If you choose Reformed IT for your IT support, you'll receive all these benefits including help from members of our experienced team when needed.

Unlimited IT Support

We provide fully inclusive, onsite and remote IT support. In addition to that, it won't cost you extra for an engineer to attend your site to resolve a technical issue.

Device Status Monitoring

When we take on your IT support, we deploy our monitoring agent onto all devices and servers. This alerts us to any issues which you may be unaware of.

Data Breach Monitoring

There are over 8 billion breached passwords and personal information available on the dark web. There's a possibility that some of this data relates to your employees. We'll monitor dark web activity and provide reports of breached passwords.

Cyber Essentials Certification

We ensure every one of our clients achieve their Cyber Essentials certification at no additional cost. We also help them towards Cyber Essentials Plus ensuring that everything is ready for assessment.

Office 365 Monitoring

We monitor your Microsoft 365 tenancy with our 24/7 security operations centre. If there is strange activity we'll find it immediately  and alert you or resolve the issue straight away. Keeping your business secure.

Anti-Virus Software

Everyone wants to avoid computer viruses. We include anti-virus software as part of our IT support package to keep your devices safe and to save time when it comes to viruses.

Email Security

Over 90% of cyber attacks start with a phishing email. It's crucial that your business has the best defence against cyber criminals and scams when regarding your mailbox.

Backups for Office 365

We will ensure that all of your emails and files are backed up, at no extra cost. We recognise the importance of backups and disaster recovery so we feel it shouldn't be an added extra.

Managed Email Signatures

With our included Exclaimer signatures for Office 365 service, you can get more out of your email signatures instead of a simple message with no images.

Cyber Security Training

To keep you even safer from hackers, we provide globally recognised and market leading Cyber security training by KnowBe4. This online training portal will provide your teams with guidance and information to reduce the risk of hackers and scams.

Asset and Warranty Tracking & Reporting

We provide you with a list of your current assets in the business by using our powerful remote management tools. This creates a monthly asset report so you can keep track of your hardware life cycles.

Reformed IT Academy

We'll provide your business with the best IT training and learning sources. With the Reformed IT Academy, you’ll be able to watch and complete over 700 courses to help grow your knowledge and skills.

Password Manager

Password managers make storing and creating passwords much easier and safer. Keeper password manager also auto-fills passwords making the sign in proccess much quicker.

Our Team

We have over 30 years of combined IT support experience. We like to use analogies and stories to explain technical terms instead of baffling you with science.

5.0 56 reviews

  • Avatar Tom M. ★★★★★ 2 months ago
    A recent utility emergency at one of our sites was made much more bearable due to Reformed going above and beyond. Would recommend for all IT and communication requirements.
  • Avatar Laura H. ★★★★★ 4 months ago
    Always helpful when I have any issues in office. Today, my laptop died whilst working from home and after not being able to help remotely, Joe came over and was able to fix the problem! … More Super fast solution. Was here within half an hour, another half an hour later - Laptop working again.
  • Avatar Louis D. ★★★★★ 7 months ago
    Scott helped me regain most of my lost emails after moving over to a different email provider. Mentioned he was just happy to help out a small local business. he was really professional … More and spent a good deal of time helping me with my problem! cannot recommend them enough and saved my skin!
  • Avatar Caroline S. ★★★★★ 7 months ago
    We have recently had Reformed IT install a new 3CX phone and IT systems. Their team are extremely friendly and helpful. Nothing has been too much trouble for them. I would highly … More recommend their services.