CTS Cyber Attack – A Wake-Up Call for Stronger IT Service Regulations in the UK

CTS Cyber Attack

In a recent startling development, a cyber-attack on CTS (a UK-based IT Services company) has wreaked havoc on thousands of house sales. This incident is majorly disrupting operations and underscores a critical vulnerability in our cybersecurity infrastructure.

CTS has been providing a shared, hosted platform for around 80 law institutions. The outages have significantly impacted the ability of law firms to conduct transactions, causing notable delays in their operations. Clients, particularly those in the middle of moving homes, are understandably frustrated due to the service disruption.

In response to the incident, CTS stated,  “While we are confident in our ability to restore services, providing an exact timeline for full restoration is currently not feasible. We remain committed to direct communication with affected clients, delivering regular updates on the progress of service restoration and our ongoing investigations into the incident .”

According to reports , the hackers used a weakness in Citrix (Cloud Solutions), which was widely known and actively exploited. Although, this is unconfirmed. (Information found from The Lawgazette)

Interestingly, despite offering Cyber Essentials Plus services to their clients, CTS appears to lack the same accreditation and adequate security measures. This is clearly evidenced by the successful cyber-attack, which highlights the importance of organisations  maintaining robust cybersecurity measures and certifications. It’s even more crucial when they’re entrusted with sensitive data as well as services for numerous clients.

Regulations and IT Industry Standards

This breach will more than likely bring the spotlight back onto regulations within the IT Services industry.

Many people are now asking: Are IT services regulated within the UK? Will regulations come into place for the managed services industry? Given the substantial reliance of other businesses on IT services, it’s important that all IT services providers are secure and won’t experience any attacks or downtime such as CTS have.

The bare minimum requirement could be something as simple as Cyber Essentials Plus, as this certification signifies that an IT business comprehensively understands and has implemented essential security measures to safeguard its operations. Additionally,  independent, annual audits and vulnerability assessments could serve as crucial requirements, ensuring continuous cyber readiness and bolstering overall cybersecurity practices.

These measures collectively contribute to fortifying the IT services ecosystem, minimising  vulnerabilities, and adapting a more secure digital landscape for businesses and clients.

Security Russian Roulette

It’s a saying we encounter frequently: “Our business will never experience anything like this, we know our security is good enough”. More often than not, this isn’t the case, and in a matter of months, these very businesses find themselves victims of cyberattacks.
 
Emphasising  the critical nature of ensuring optimal cybersecurity for your business cannot be overstated. Waiting until an incident occurs isn’t a risk worth taking. 
Avoid treating your business’s security like a game of chance. Instead, proactively examine and enhance your cybersecurity measures. Don’t wait until it’s too late to strengthen your defences against potential threats.  

We have extensive list of security services we provide to our clients. If there’s anything you see that your business is missing, feel free to contact us or schedule a call, and we’ll be more than happy to assist in addressing your business’s unique security requirements. 

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