Co-Managed IT & Cyber Security Services
Extend your internal IT team, gain additional skills and defend the business against Cyber Security threats more proactively.
Request your Co-Managed IT Support Quote.
Busy internal IT departments are spinning too many plates
The most common issue we hear from IT Managers is that they have a growing list of tasks the IT department are responsible for and everything seems to be a priority to the business. Getting everything done is like spinning lots of plates, and the consequences of any of them dropping is too high.
What are the benefits of co-managed IT?
We understand that holidays and sickness can leave your IT department thinly stretched. With Reformed IT, you can have peace of mind knowing that we provide comprehensive coverage during these periods, ensuring uninterrupted IT support for your business.
Over the years, we have cultivated partnerships with leading solution providers. By leveraging these partnerships, we bring in valuable tools and resources to tackle common IT challenges, streamlining processes and bolstering efficiency.
Cyber Security is of paramount importance in today’s digital landscape. Our team comprises Cyber Security experts who will work closely with your IT department to fortify your defence against potential threats, providing you with an added layer of protection.
Our proactive approach enables us to identify potential issues before they escalate, minimizing downtime and maximizing your team’s productivity.With our remote monitoring and management agents on all devices, we can help your in-house team to support and manage more effectively.
Interested in our Co-Managed IT Services package? Book a Call to Discuss Today.
We’d like to understand more about your business needs. Book a call using the button below and we’ll get you scheduled to meet with the right person in our team to help with your requirements.
How are your IT projects planned and implemented?
Your personal account manager and senior engineer will team up with you to figure out exactly what you need. They’ll craft a detailed proposal and walk you through it, answering all your questions along the way. We’ll then map out a clear project plan, breaking down each step.
Everything gets documented in our system, and we create tickets for each stage to keep track of progress. Want a visual? Just ask, and we’ll share handy Gantt charts with you!
How do you stay updated with the latest IT advancements?
We’re active in key industry circles like The Tech Tribe, Channel Futures, and CompTIA, and we regularly attend IT and Cyber Security conferences. This keeps us connected and up-to-date with the latest in our field.
How are on-site technical issues handled?
If there’s an issue we can’t fix remotely or it’s faster to do it in person, we’ll send an engineer to you. We’ll work with you to pick a date and time that suits you best. And don’t worry, it’s all part of our standard service, so there won’t be any surprise costs.
What’s your process to handling software and hardware updates?
We use our Remote Monitoring and Management (RMM) software to keep your computers and servers up-to-date. It takes care of all Microsoft and many third-party app updates. For some server software, we’ll design a specific upgrade plan. Plus, our RMM software tracks your hardware’s lifecycle, and we send you a monthly report about any gear nearing the end of its life, so we can plan replacements smoothly.
What’s your process for backing up and recovering data?
We’ve got your Microsoft 365 covered with cloud-to-cloud backup tech, taking three backups daily of all your emails and files in SharePoint & OneDrive. It’s all part of the service. As for server backups, we tailor them to your needs.
We offer a cloud backup and disaster recovery solution that’s automatically and regularly tested, so you can be sure it’s ready to go whenever you need it.
How do you handle a data breach or cyber-attack?
In our four years, we’re proud to say that none of our managed clients have experienced a cyber attack. We plan to keep it that way, which is why we pack our services with multiple layers of security. Stopping an attack before it happens is always better than fixing the damage afterwards. But if the worst does happen, we’re ready.
Our advanced logging tracks everything across endpoint devices and Microsoft 365, so we can quickly figure out what happened, the extent of the impact, and any data that might have been compromised. Plus, our backup services cover all on-premise and cloud platforms, ensuring we can get your business back on track fast. We’re also there to work hand-in-hand with insurance companies and meet any of their requirements.
What are your cyber security credentials?
We are Cyber Essentials Plus certified, and our CEO is a Certified Ethical Hacker, ensuring top-notch cybersecurity expertise in our team.
Can you help with employee cyber security training?
Yes, this is included along with regular phishing simulation.