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ABOUT US

What Sets Us Apart from the Rest?

When we launched Reformed IT in 2019, we had a genuine desire to do things differently in the IT services industry.

If you're constantly feeling "sold to" by your existing IT partner, where every conversation feels like you're being encouraged to buy yet another product or service, you're in the right place.

Equally, if you're frustrated with slow response times when raising issues or a lack of innovative advice on how to improve your efficiency using technology, we can help.

Highly Rated

With over 100 ⭐⭐⭐⭐⭐ Google reviews.

98.92% CSAT Score

Our market leading customer satisfaction score based on actual feedback from clients.

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Highly Rated

With over 100 ⭐⭐⭐⭐⭐ Google reviews.

98.92% CSAT Score

Our market leading customer satisfaction score based on actual feedback from clients.

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Our KPIs This Quarter

Minutes Average
Response Time
120
Minutes Average
Resolution Time
260
Incidents Responded & Resolved Within SLA
50 %
Positive
Customer Feedback
0 %
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Our Story

One of the Fastest Growing MSPs in the UK

Reformed IT was born out of a shared vision to redefine the IT services landscape. In October 2019, after years of experience in the industry, we set out with a simple but powerful mission: to deliver IT services that genuinely empower businesses whilst relentlessly protecting against cyber security threats.

Starting with a clear purpose and a focused approach, we've rapidly grown—not just in size but in our ability to consistently deliver exceptional value to our clients. Today, we're proud to have built a team that shares our passion for innovation, reliability, and outstanding customer service.

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OUR TEAM

Introducing our outstanding team

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Joe Burns

Co-founder & CEO

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Scott Lynam

Co-founder & CTO

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Joe Miller

Co-founder & COO

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Dan Hill

Head of Service Operations

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Stephen Clarke

Cyber Security Specialist

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George Whittall

Implementation & Field Engineer

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Will Gennoe

Senior Support Technician

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Aiden Mayes

Support Technician

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Michal Nowak

Cyber Security Specialist

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Neal Smith

Implementation & Field Engineer

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Jake Walker

Senior Support Technician

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Owen Underwood

Support Technician

Core Values

Our Team Live by These Values

Be Honest

Trust is built from honesty and it's vital everyone we work with has trust in us.

If we make a mistake, we hold our hands up and take accountability rather than trying to sweep it under the rug.

Be Passionate

Because we're passionate about what we do, we care about the standards we set and the quality of our service.

Our passion shines through in everything we do.

Be Personable

When we ask our clients why they chose us and why they continue to work with us year after year, they often respond that it's because of our people.

 

Be Efficient

Our fast growth has come, in part because of our ability to drive efficiency within the business and our processes.

This is something we love to help our clients to achieve too.

Like What You See? Feel Free to Reach Out to Us.

If you are interested in our reliable and responsive IT Support Services, get a quote for your business or contact our team here.

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FAQs

Any questions?
Check out the FAQs

Still have unanswered questions and need to get in touch?

Do you offer services to compliment an in-house IT Team?

Absolutely! In fact, over 25% of our clients have an internal IT team which we collaborate with.

Far too often, we see that the IT Manager/Director has been handed more and more responsibilities as technology evolves. From day to day support, IT projects, AV & meeting room equipment through to Cyber Security. It all lands on the shoulders of the IT Manager.

Unfortunately, with all this additional pressure from the business, it can often lead to burnout and leaves the company at risk.

It’s also unreasonable to expect the internal IT team to up-skill in all these areas whilst juggling their key responsibilities.

At Reformed IT, we can take the pressure off the internal IT team by working as an extension of it. We bring additional skills, tools and experiences whereby we can collaborate and make your IT stronger and more secure.

Do you offer ad-hoc or pay as you go IT Support services?

Quite simply, no, we don’t.

We’ve built one of the best IT and Cyber Security teams around. This requires significant investment in our people and they want job security, as you would expect.

If we allowed our clients to pay as and when they needed us, firstly, we wouldn’t be able to guarantee we could pay our team and secondly, we wouldn’t be motivated to ensure your IT works as perfectly as it possibly can.

If we only get paid when it breaks, that is not good for either party.

Have you got different packages for different budgets?

Our service and pricing is standardised to ensure that every single one of our clients receives the same exceptional service and all the Cyber Security measures we can think of.

Essentially, all we need to know is whether you have an internal IT team that we’re going to be working with or if you’re planning on outsourcing all of your IT requirements to us.

These are the only two pricing differences we have.

Is there a minimum starting price to work with you?

We have a minimum starting price of £1,300 per month for our fully managed service and £2,000 per month for our co-managed service.

The reason we have minimum monthly charges for our services is because we want to continue to deliver exceptional, best in class service to our clients.

We believe the best way to do this is to work with fewer clients, providing a more dedicated experience.

Because we work with fewer clients, we have to ensure that we work to a minimum starting price, otherwise we would be forced to take on too many clients which would dilute our attention and service levels.

What additional costs do we need to consider alongside the Managed IT Service?

The intention of our fully-inclusive Managed IT & Cyber Security service is to ensure that we aren’t trying to sell you add-ons or bolt-ons all the time.

We’ve found from conversations with businesses that their current experience with their IT partner is they feel like they’re constantly being sold to. With new products and services being offered on a regular basis with additional charges.

That said, there are some options that don’t benefit all our clients equally and stay separate to our Managed IT Service.

You will pay additionally for your Microsoft 365 licences as these aren’t included within the package price. We’ve done this to ensure that we provide the most cost-effective licenses for your particular use case.

A lot of our clients choose to use our hosted VoIP telephone solution too. This would be quoted for you based on your requirements.

Do you offer telephone/VoIP solutions as well as IT?

Indeed we do! Over 95% of our Managed IT clients use our recommended VoIP solution through us as well.

We implement a solution called 3CX as it’s one of the leading voice solutions on the market for businesses and a really cost-effective option too.

Businesses are often attracted by the idea of using Microsoft Teams as their phone system, and although we can help with this as well, we feel the better choice is 3CX.

What are your cyber security credentials?

Interesting fact, our CEO is a Certified Ethical Hacker and has been in the IT Security industry for 20+ years, so as you can imagine, Cyber Security is paramount to what we do.

As a business, we are Cyber Essentials Plus certified and have been since the year we were founded.

This is a government backed scheme and certification to encourage higher standards of cyber security resilience within UK businesses.

We also ensure every one of our clients meets these standards.

How can we prevent our business from being hacked?

It would be wrong for us, or anyone else for that matter, to guarantee 100% protection against cyber security threats.

However, what we do for our clients is to ensure we do whatever we possibly can to reduce and mitigate risks.

We do this by ensuring we have multiple layers of protection and controls for risks that are known to us.

We’re extremely active in the cyber security community, ensuring that we’re constantly on the look out for new, modern threats and then looking for ways to protect our clients from anything that emerges.

Which regions does your inclusive on-site support cover?

We provide inclusive remote and on-site IT Support in Nottingham & Derby.

We also provide fully inclusive remote IT Support in London.