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7 Things your IT Service Package Should Include

When it comes to an IT service package, it’s important to get as much as possible out of it. Even if you’re not receiving the widest range of services, you must make sure you’re getting the essentials.

 

In this article, we go through 7 things your IT service package should include, whether you’re looking for a new IT service package or you feel like you’re not benefitting from your current.

From cyber security to overall level of support, here are the things you need to make sure are included within your IT services package.

1. Unlimited IT Support

 

One of the most vital parts of your IT services agreement is that you’ll receive support whenever you have an IT issue.

It’s all good getting many different services such as backups, monitoring and cyber security, however, you must make sure you can receive support and help, whenever needed, at no additional costs.

2. Cloud Based Backups

 

With the growth in technology, businesses now strongly depend on their IT and critical data or files they have stored within. That’s why it is crucial to make sure you have the ability to restore and recover any of this, if an incident was to occur.

For example, Microsoft do not provide backups of data, this is the responsibility of the business to ensure they have reliable backups. If you’re a business using Microsoft to create and share files, and something went wrong, you would not be able to recover any of the data, and all would be lost.

2. Cloud Based Backups

 

With the growth in technology, businesses now strongly depend on their IT and critical data or files they have stored within. That’s why it is crucial to make sure you have the ability to restore and recover any of this, if an incident was to occur.

For example, Microsoft do not provide backups of data, this is the responsibility of the business to ensure they have reliable backups. If you’re a business using Microsoft to create and share files, and something went wrong, you would not be able to recover any of the data, and all would be lost.

3. Cyber Security

 

Your business must be secure. Not only is it your responsibility, but also your IT service provider’s to make sure your business is as safe as possible and to have as many procedures in use when it comes to security.

Every IT service package should include cyber security procedures, including multi-factor authentication, anti-virus software, password managers and data breach monitoring.

Take a look at what needs to be a part of your IT services package when it comes to cyber security.

 

Anti-Virus Software

Everyone wants to avoid computer viruses. Without any Anti-Virus software, your device is at high threat for viruses, which can easily be caught from any unsafe or unsecure websites or applications. 

For example, with Reformed IT’s  support package, your devices will be secure with the Bitdefender anti-virus software, so you don’t have to worry about getting a virus. This is fully managed by our team.

Data Breach Monitoring

There are over 8 billion breached passwords and personal information available on the dark web. There’s a possibility that some of this data relates to your employees.

Data breaches can really have an impact on a business. They are at risk of losing all their data and personal information, which then can result in a major money loss, with an attempt to getting the information back. Without any monitoring for data breaches, you won’t know if any of your information has been leaked or if you’re at high risk of attack. 

Password managers

Password managers are a way to store all your passwords which you use online. You can store information such as your login details instead of needing to remember every password for every website you log into. Many password manager also auto-fill details when logging in, making the process much quicker and easier.

learn more about password managers here

4. Cyber Essentials Certification

 

Cyber Essentials is a simple but effective, Government backed scheme that will help you to protect your organisation. The certification basiaclly proves that your business is secure when it comes to cyber security. 

Having a Cyber Essentials certification as part of your IT service package is great because: 

– It reassures customers that you’re securing your IT against cyber attacks.

– Can also attract new business with the fact you have cyber security measures in place.

Some Government contracts require Cyber Essentials certification, this helps set your business apart from the rest.

Read more about Cyber Essentials here

 

5. Device Status Monitoring

 

Without device monitoring, you won’t know about issues until you face them. 

With Reformed IT, we are alerted to any potential problems, with the majority of them being resolved automatically by our software. This means you don’t have to worry about anything! As soon as we’re alerted, we’ll find a solution to fix it.

Issues you’ll be alerted about early may be regarding disk space, backup failures, account lockouts or windows updates etc. 

5. Device Status Monitoring

 

Without device monitoring, you won’t know about issues until you face them. 

With Reformed IT, we are alerted to any potential problems, with the majority of them being resolved automatically by our software. This means you don’t have to worry about anything! As soon as we’re alerted, we’ll find a solution to fix it.

Issues you’ll be alerted about early may be regarding disk space, backup failures, account lockouts or windows updates etc. 

6. In-House Team Training

 

A good IT service package should include training for everyone within your business, whether it’s about cyber security or the technology they use in their role. Here is some of the training we provide to our clients.

Cyber Security Training

Cyber security should be taken seriously and to prevent your team from becoming a victim scams or hacks, it’s important that they’re educated.

We offer our clients cyber security training with KnowBe4, making sure that they stay safe and secure online and know what to do in certain situations.

Take a look at the cyber security training we supply to our clients.

Reformed IT Academy

Our clients also receive the best possible IT training and learning sources. With the Reformed IT Academy, you’ll be able to watch and complete over 700 courses to help grow your knowledge and skills.

The different courses cover topics such as Microsoft 365, personal skills and also helps focus on mental health in the workplace. We also add our own courses which we think brings true value to our clients.

Take a look and learn more about The Reformed IT Academy.

7. Asset & Warranty Tracking and Reporting

 

Sometimes it can be difficult to keep track of the assets within your business and the warranty each asset holds. Without Asset and warranty tracking you’ll likely forget about the warranty on some items and if something happens to these items, your warranty that ended, won’t be able to cover it. This leaves you spending more money to either repair the broken assets or buy completely new ones.

If your IT service package includes asset and warranty tracking, you should be receiving reports of this. Here’s an example of the reports our clients receive. They get details on every asset in your business, the user allocated to the item, the exact model and serial number as well as dates on when the asset was purchased and expiry dates for warranty.

Worried that you aren’t getting the most out of your IT contract?

After reading this article, are you starting to realise that maybe your current IT service provider isn’t as good as you first thought. Are you missing out on valuable services and possible better support?

If you’re still unsure if there are better options, take this quick questionnaire and instantly receive a score based on your current IT provider. This score might help you notice some things you’re missing out on.

 

  • It takes less than 2 minutes
  • It’s completely free
  • Receive customised results instantly

Interested in what else our IT Support package includes?

There are many reasons that IT support with Reformed IT is a great choice for your business or organisation. If you choose Reformed IT for your IT support, you'll receive all these benefits including help from members of our experienced team when needed.

Unlimited IT Support

We provide fully inclusive, onsite and remote IT support. In addition to that, it won't cost you extra for an engineer to attend your site to resolve a technical issue.

Device Status Monitoring

When we take on your IT support, we deploy our monitoring agent onto all devices and servers. This alerts us to any issues which you may be unaware of.

Data Breach Monitoring

There are over 8 billion breached passwords and personal information available on the dark web. There's a possibility that some of this data relates to your employees. We'll monitor dark web activity and provide reports of breached passwords.

Cyber Essentials Certification

We ensure every one of our clients achieve their Cyber Essentials certification at no additional cost. We also help them towards Cyber Essentials Plus ensuring that everything is ready for assessment.

Office 365 Monitoring

We monitor your Microsoft 365 tenancy with our 24/7 security operations centre. If there is strange activity we'll find it immediately  and alert you or resolve the issue straight away. Keeping your business secure.

Anti-Virus Software

Everyone wants to avoid computer viruses. We include anti-virus software as part of our IT support package to keep your devices safe and to save time when it comes to viruses.

Email Security

Over 90% of cyber attacks start with a phishing email. It's crucial that your business has the best defence against cyber criminals and scams when regarding your mailbox.

Backups for Office 365

We will ensure that all of your emails and files are backed up, at no extra cost. We recognise the importance of backups and disaster recovery so we feel it shouldn't be an added extra.

Managed Email Signatures

With our included Exclaimer signatures for Office 365 service, you can get more out of your email signatures instead of a simple message with no images.

Cyber Security Training

To keep you even safer from hackers, we provide globally recognised and market leading Cyber security training by KnowBe4. This online training portal will provide your teams with guidance and information to reduce the risk of hackers and scams.

Asset and Warranty Tracking & Reporting

We provide you with a list of your current assets in the business by using our powerful remote management tools. This creates a monthly asset report so you can keep track of your hardware life cycles.

Reformed IT Academy

We'll provide your business with the best IT training and learning sources. With the Reformed IT Academy, you’ll be able to watch and complete over 700 courses to help grow your knowledge and skills.

Password Manager

Password managers make storing and creating passwords much easier and safer. Keeper password manager also auto-fills passwords making the sign in proccess much quicker.

Our Team

We have over 30 years of combined IT support experience. We like to use analogies and stories to explain technical terms instead of baffling you with science.

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  • Avatar Tom M. ★★★★★ 2 months ago
    A recent utility emergency at one of our sites was made much more bearable due to Reformed going above and beyond. Would recommend for all IT and communication requirements.
  • Avatar Laura H. ★★★★★ 4 months ago
    Always helpful when I have any issues in office. Today, my laptop died whilst working from home and after not being able to help remotely, Joe came over and was able to fix the problem! … More Super fast solution. Was here within half an hour, another half an hour later - Laptop working again.
  • Avatar Louis D. ★★★★★ 7 months ago
    Scott helped me regain most of my lost emails after moving over to a different email provider. Mentioned he was just happy to help out a small local business. he was really professional … More and spent a good deal of time helping me with my problem! cannot recommend them enough and saved my skin!
  • Avatar Caroline S. ★★★★★ 7 months ago
    We have recently had Reformed IT install a new 3CX phone and IT systems. Their team are extremely friendly and helpful. Nothing has been too much trouble for them. I would highly … More recommend their services.