3CX WhatsApp Integration
This 3CX WhatsApp integration will allow users to deliver WhatsApp messages immediately to the web client, desktop and mobile apps.
Take a look at how else this integration will help users communicate through their business and with customers.
What does this 3CX WhatsApp integration mean?
WhatsApp is one of the leading applications for messaging. This means, when linked with 3CX, you’ll be able to send messages and make calls, all from one platform. This is great if you’re already a WhatsApp and 3CX user, as you’ll have all your contacts from both apps, but you can easily keep on top of all communication methods in one place.
3CX and WhatsApp made the announcement they would be partnering to bring this beneficial Collab, read their article here.
Using 3CX to answer WhatsApp company messages
With this 3CX WhatsApp integration coming soon, here’s some benefits you can look forward to.
– Give your clients more ways to contact you.
– Any new WhatsApp business leads can be responded to from 3CX clients.
– Transfer a chat to a colleague or group when needed.
– All of this will help improve resolution time when working together as a team.
The 3CX WhatsApp integration brings multiple benefits for businesses
The main part of this integration is being able to use both applications in one place. Here are the benefits of having your live chat, social media and calls all under one roof.
All in one place, you'll be able to make calls, video calls, and message using live chat, Facebook, SMS and WhatsApp
You'll be able to help clients across multiple channels from your single interface, meaning response time will be much quicker.
Usually, you might forget which app you had which conversation on. With this integration, you'll be able to easily track every conversation you have.
Automatic WhatsApp message assignment
With the 3CX WhatsApp integration, you’ll be able to receive WhatsApp chat messages from clients. This makes it easier for your clients and your team, as they’ll have more ways to contact you, and your team can receive and reply quicker.
Your WhatsApp messages can be sent to a queue of agents, allowing the team to share the queries being received. You’ll also be able to assign a chat to the first agent that responds.
With this, you’ll see your response times drop, as you can track them with SLA timers. There will also be reports available, so you can track SLAs, reply times and agent performance.
Not already using 3CX?
Are you looking for business phone systems, but not sure on which is best for you?
Reformed IT offer free trials for 3CX, so you can take the phone system for a test drive and discover all the great features that will benefit your business.