3CX Phone Systems

3CX

3CX is a cloud hosted phone system which enables calls and extensions to be made via traditional PSTN phone lines and VoIP services. We recommend 3CX to businesses who want to leverage the benefits and flexibility of the cloud. Here are some of the benefits that 3CX brings.

Accessible from Anywhere

3CX is available on many devices such as mobile, a traditional desk phone, your tablet or your laptop and computer. This is great as you can handle any calls whether you are sat at home, in the office or out and about.

Call Recordings

3CX will record all of your calls both internally and externally. This is great for quality control and training. You can listen in to conversations that you didn’t take. You can also listen live to a conversation from a member of your team, which is a great way of training up a new employee into your team. There is also a whisper functionality that allows you to speak to your employee without the caller hearing. This can be used to hand-hold someone through a call.

Easily Transfer Calls to Colleagues

With 3CX, you can easily transfer a call to any of your colleagues’ devices. This is useful when you answer a call and the caller wants to speak to someone else, without hanging up the phone, you can pass them onto another colleague either by a blind transfer method or attended. A blind transfer sends the caller straight through to the colleague and an attended transfer allows you to talk to your colleague first, to see if they’re available for the call.

Ring Groups and Call Queues

With 3CX, you can create ring groups meaning that multiple team members can pick up the call. There are multiple different ring groups depending on your requirements, for example, ring all and prioritised. You can also select what happens to people in a call queue. This can be set as the caller being sent to a random free team member, the person who has answered the least calls, or – if someone is already in a call – the next team member on the list. 

Accessible from Anywhere

3CX is available on many devices such as mobile, a traditional desk phone, your tablet or your laptop and computer. This is great as you can handle any calls whether you are sat at home, in the office or out and about.

Call Recordings

3CX will record all of your calls both internally and externally. This is great for quality control and training. You can listen in to conversations that you didn’t take. You can also listen live to a conversation from a member of your team, which is a great way of training up a new employee into your team. There is also a whisper functionality that allows you to speak to your employee without the caller hearing. This can be used to hand-hold someone through a call.

Easily Transfer Calls to Colleagues

With 3CX, you can easily transfer a call to any of your colleagues’ devices. This is useful when you answer a call and the caller wants to speak to someone else, without hanging up the phone, you can pass them onto another colleague either by a blind transfer method or attended. A blind transfer sends the caller straight through to the colleague and an attended transfer allows you to talk to your colleague first, to see if they’re available for the call.

Ring Groups and Call Queues

With 3CX, you can create ring groups meaning that multiple team members can pick up the call. There are multiple different ring groups depending on your requirements, for example, ring all and prioritised. You can also select what happens to people in a call queue. This can be set as the caller being sent to a random free team member, the person who has answered the least calls, or – if someone is already in a call – the next team member on the list. 

We have a blog post where we talk about these and many other cool features. Check out the blog here:

https://reformed-it.co.uk/it-support/how-3cx-helps-your-employees-work-from-anywhere/

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