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Which Phone System? 3CX or RingCentral?

It’s time your phone system had an upgrade, but should you go for 3CX or RingCentral? In this blog post, we’re comparing features, pricing and usability to help you make the right choice for your business

3CX – Overview

3CX is a cloud hosted phone system which enables calls and extensions to be made via traditional PSTN phone lines and VoIP services. In essence replacing your traditional phone system without the typical lengthy contract terms of other phone providers. 3CX is a feature rich solution with everything built into the standard system.

 

RingCentral –  Overview

RingCentral provides cloud-based business phone systems. It offers PBX features such as multiple extensions, call control and video conferencing. Users say the interface is great to use and everything is easily accessible with it all being in the same place.

The table below shows the most useful features included in the 3CX and RingCentral standard packages.

3CX

Features

RingCentral

Accessible from any Device, Anywhere

Call Recordings

Easy Call Transfers

CRM Integration

Call Reportings

Simple and Easy to use Interface

Multiple Queue Types

Take a look at this table which shows the most useful features that are found within the 3CX and RingCentral standard packages. 

3CX

Features

RingCentral

Accessible from any Device, Anywhere

Call Recordings

Easy Call Transfers

CRM Integration

Call Reportings

Simple and Easy to use Interface

Multiple Queue Types

Prices.

Prices vary depending on the number of users within the plan and whether there are any offers or discounts.

These prices shown below are based on the Enterprise package for 3CX and the Premium package for RingCentral. These prices are based on licenses for 20 users.

 click here for further pricing imformation on 3CX and here for more on RingCentral. 

Hidden Extra Costs.

With RingCentral you get an number of inclusive free-phone inbound minutes per user. You also get inclusive domestic and EMEA regional calling zone outbound minutes per user.

With RingCentral’s Premium plan you will recieve 1000 minutes of inbound calls and 2000 minutes for outbound. But I bet you’re thinking, what if we go over that amount?

If you end up going over the minute allowance you will have some extra costs additional to your monthly plan payment.

With RingCentral, any inbound calls over your monthly limit will cost 5p per minute and any outbound minutes will cost 3p. (for Premium and Ultimate plans).

Simple and easy to use interface

Looking at the interfaces for 3CX and RingCentral, both seem to be very simple and easy to use making it a lot more user friendly.  Take a look at these two images showing both interfaces. On the left is the basic 3CX team view and on the right is the calls tab on RingCentral which also shows the softphone.

Conclusion.

Comparing features, 3CX pretty much has it all. Although RingCentral also has these features, some are hidden behind extra costs.

It can come down to personal preference and which interface the user prefers, however, we believe, with the cost, 3CX is a much friendlier option for a business specifically with many users.

Get in touch.

Wouldn’t it be great if you could try all the features of 3CX without committing to a long term contract? With Reformed IT you can. As 3CX partners, we can offer you a free, no obligation trial. Call 01158 244 824 or email us to find out more.  

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Interested in what else our IT Support package includes?

There are many reasons that IT support with Reformed IT is a great choice for your business or organisation. If you choose Reformed IT for your IT support, you'll receive all these benefits including help from members of our experienced team when needed.

Unlimited IT Support

We provide fully inclusive, onsite and remote IT support. In addition to that, it won't cost you extra for an engineer to attend your site to resolve a technical issue.

Device Status Monitoring

When we take on your IT support, we deploy our monitoring agent onto all devices and servers. This alerts us to any issues which you may be unaware of.

Data Breach Monitoring

There are over 8 billion breached passwords and personal information available on the dark web. There's a possibility that some of this data relates to your employees. We'll monitor dark web activity and provide reports of breached passwords.

Cyber Essentials Certification

We ensure every one of our clients achieve their Cyber Essentials certification at no additional cost. We also help them towards Cyber Essentials Plus ensuring that everything is ready for assessment.

Office 365 Monitoring

We monitor your Microsoft 365 tenancy with our 24/7 security operations centre. If there is strange activity we'll find it immediately  and alert you or resolve the issue straight away. Keeping your business secure.

Anti-Virus Software

Everyone wants to avoid computer viruses. We include anti-virus software as part of our IT support package to keep your devices safe and to save time when it comes to viruses.

Email Security

Over 90% of cyber attacks start with a phishing email. It's crucial that your business has the best defence against cyber criminals and scams when regarding your mailbox.

Backups for Office 365

We will ensure that all of your emails and files are backed up, at no extra cost. We recognise the importance of backups and disaster recovery so we feel it shouldn't be an added extra.

Managed Email Signatures

With our included Exclaimer signatures for Office 365 service, you can get more out of your email signatures instead of a simple message with no images.

Cyber Security Training

To keep you even safer from hackers, we provide globally recognised and market leading Cyber security training by KnowBe4. This online training portal will provide your teams with guidance and information to reduce the risk of hackers and scams.

Asset and Warranty Tracking & Reporting

We provide you with a list of your current assets in the business by using our powerful remote management tools. This creates a monthly asset report so you can keep track of your hardware life cycles.

Reformed IT Academy

We'll provide your business with the best IT training and learning sources. With the Reformed IT Academy, you’ll be able to watch and complete over 700 courses to help grow your knowledge and skills.

Password Manager

Password managers make storing and creating passwords much easier and safer. Keeper password manager also auto-fills passwords making the sign in proccess much quicker.

Our Team

We have over 30 years of combined IT support experience. We like to use analogies and stories to explain technical terms instead of baffling you with science.

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