3CX Full Feature List Comparison


Take a look at each 3CX Phone system plan and what features are included.

Full Feature List

Find the right 3CX plan for your business. Learn the differences between each plan and what features are included with the tables below. If you have any questions about the different plans and features, feel free to contact our team.

Core PBX

Core PBX Features








Import / Export Extensions via CSV

SIP Trunks / Gateways Support

Call Routing by DID & CID (DDI)

Extensive Codec Support

Voicemail to Email

Calling Line Identification Presentation (CLIP)

Call Transfers (Blind & Attendant)

Calling Line Identification Restriction (CLIR)

Call Forward on Busy (CFB)

Call Forward on No Answer (CFU)

Hold (CW) incl. Custom Music on Hold

Intercom / Paging / PA Announcements

Call Parking / Pickup

Busy Lamp Field (BLF)

Real Time System Status

Easy Backup and Restore (incl. Scheduled Backup)

VMware / Hyper-V / KVM Compatibility

Amazon, Google Cloud, Microsoft Azure

3CX SBC Connectivity


Voicemail Transcription

Custom FQDN (Fully qualified domain name)

Custom SMTP Server

Office Productivity

Office Productivity




Sennheiser Headset Integration

Auto Attendant / Digital Receptionist

Ring Extension & Mobile Simultaneously

Integrated Fax Server (Central and per User)

Supported SIP Phones Integration

Manage IP Phones Network Wide

Automatic Plug & Play Phone Provisioning

3CX Apps: Windows and Web Client, iOS, Android

Directory (Company & Private Phonebook)

Sync with Office 365 (Users Phonebook)

Call Query against DB & CRM

Hotel PBX Features incl. Fidelio Certified and Mitel Compatible

Web Conferencing

Up to 25 Participants

Up to 100 Participants

Up to 250 Participants

Call Centre

Call Center Features




Call Logging

Click2Call Browser Extension



Website Live Chat and Talk

Call Queue Group Rights Management

CRM Integration

Sync with Office 365 (Azure AD)

Call Queuing

Real Time Statistics & Monitoring

Supervisor Agent Status Override

SLA Alerting




Call & Queue Reporting

Call Recording Transcription and Search

Barge In / Listen In / Whisper

See Group Recordings

Enterprise Features

Enterprise Features




Call Flow Designer

Hot Desking

Scheduled Restore

Connect Remote Offices (Bridges)

Call Recording Restrictions (Start/Stop)

Skill based Routing

Customize IP Phone Logo

Inbuilt Failover

5.0 97 reviews

  • Avatar Nathan W. ★★★★★ 2 months ago
    Reformed IT have been beyond brilliant with helping us improve our current IT infrastructure and security. The services that they provide has taken enormous pressure off our internal … More IT team. They are always keen on sharing their knowledge and skills and always go above and beyond. I can’t recommend them highly enough.
  • Avatar Richard W. ★★★★★ 9 months ago
    We've only been using Reformed IT since the start of this year but we've had a great service from them. The service desk quickly resolve any issues & Joe & Scott have … More been very proactive in increasing our IT security & offering advice on how best to configure our systems & equipment. Can't recommend them highly enough!
  • Avatar Debbie D. ★★★★★ 5 months ago
    Great service so far what with me being a new starter, & I've heard really positive things about Reformed IT from many of my colleagues, so I have no doubt this great service … More will continue!
  • Avatar Samuel H. ★★★★★ 10 months ago
    Reformed IT are absolutely fantastic. They consistently go above and beyond to help no matter what issue I present them with.
    It is refreshing to have a provider that not only knows
    … More their stuff but is responsive and look to build a relationship with their client to provide a 'total package' experience.