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3CX Full Feature List Comparison


Take a look at each 3CX Phone system plan and what features are included.

Full Feature List

Find the right 3CX plan for your business. Learn the differences between each plan and what features are included with the tables below. If you have any questions about the different plans and features, feel free to contact our team.

Core PBX

Core PBX Features








Import / Export Extensions via CSV

SIP Trunks / Gateways Support

Call Routing by DID & CID (DDI)

Extensive Codec Support

Voicemail to Email

Calling Line Identification Presentation (CLIP)

Call Transfers (Blind & Attendant)

Calling Line Identification Restriction (CLIR)

Call Forward on Busy (CFB)

Call Forward on No Answer (CFU)

Hold (CW) incl. Custom Music on Hold

Intercom / Paging / PA Announcements

Call Parking / Pickup

Busy Lamp Field (BLF)

Real Time System Status

Easy Backup and Restore (incl. Scheduled Backup)

VMware / Hyper-V / KVM Compatibility

Amazon, Google Cloud, Microsoft Azure

3CX SBC Connectivity


Voicemail Transcription

Custom FQDN (Fully qualified domain name)

Custom SMTP Server

Office Productivity

Office Productivity




Sennheiser Headset Integration

Auto Attendant / Digital Receptionist

Ring Extension & Mobile Simultaneously

Integrated Fax Server (Central and per User)

Supported SIP Phones Integration

Manage IP Phones Network Wide

Automatic Plug & Play Phone Provisioning

3CX Apps: Windows and Web Client, iOS, Android

Directory (Company & Private Phonebook)

Sync with Office 365 (Users Phonebook)

Call Query against DB & CRM

Hotel PBX Features incl. Fidelio Certified and Mitel Compatible

Web Conferencing

Up to 25 Participants

Up to 100 Participants

Up to 250 Participants

Call Centre

Call Center Features




Call Logging

Click2Call Browser Extension



Website Live Chat and Talk

Call Queue Group Rights Management

CRM Integration

Sync with Office 365 (Azure AD)

Call Queuing

Real Time Statistics & Monitoring

Supervisor Agent Status Override

SLA Alerting




Call & Queue Reporting

Call Recording Transcription and Search

Barge In / Listen In / Whisper

See Group Recordings

Enterprise Features

Enterprise Features




Call Flow Designer

Hot Desking

Scheduled Restore

Connect Remote Offices (Bridges)

Call Recording Restrictions (Start/Stop)

Skill based Routing

Customize IP Phone Logo

Inbuilt Failover

5.0 56 reviews

  • Avatar Tom M. ★★★★★ 2 months ago
    A recent utility emergency at one of our sites was made much more bearable due to Reformed going above and beyond. Would recommend for all IT and communication requirements.
  • Avatar Laura H. ★★★★★ 4 months ago
    Always helpful when I have any issues in office. Today, my laptop died whilst working from home and after not being able to help remotely, Joe came over and was able to fix the problem! … More Super fast solution. Was here within half an hour, another half an hour later - Laptop working again.
  • Avatar Louis D. ★★★★★ 7 months ago
    Scott helped me regain most of my lost emails after moving over to a different email provider. Mentioned he was just happy to help out a small local business. he was really professional … More and spent a good deal of time helping me with my problem! cannot recommend them enough and saved my skin!
  • Avatar Caroline S. ★★★★★ 7 months ago
    We have recently had Reformed IT install a new 3CX phone and IT systems. Their team are extremely friendly and helpful. Nothing has been too much trouble for them. I would highly … More recommend their services.